State of the NAS – Where We Stand

Hey everyone,

So we are still determining the root cause of the failure(s). Either way if they are software based or hardware based we have action plans in place.

Firstly, please note that there will be an extended outage during some critical testing to ascertain if the issue is software based or not by removing all disks from the NAS that are currently mounted and disconnecting the expansion chassis SAS cable and re-initializing the NAS on a fresh 3TB disk with nothing but the QNAP OS installed. Then we wait for stability or a failure. Now this is where it gets tricky since the waiting game will mean the content needed to power the media server won’t be accessible until we see a failure or an extended period of stability.

On the other hand if the issue is hardware related which would make sense given the behavior observed (random power up and down cycles with unclean shutdowns).

If this is found to be the case then we have already established contact with a very helpful hardware technician who has been assisting us in troubleshooting and would be involved in the potentially eventual RMA of the entire system (drives excluded of course).

As it stands, a recent development of plowing through logs has yielded a potential hint towards a software issue however the logs also contain undated entries regarding specific disks and we are unsure if they are recent or not.

All in all, things will be online, however on a hair trigger for failure so please be patient with the requests system and the server as a whole. Please stay tuned for updates.

LightSpeedTaco