Hello everyone, With requests stability starting to become steady I figured I’d give some insight into what happens when you request something and hopefully answer that burning question, “Why isn’t my request up yet?” From the second you visit the requests landing page it’s communicating with all the other systems used to give you the user experience you know and love. Firstly it will check for Plex to be up so you’ll know if you can watch what you’re going to request as soon as it’s ready. Note that even when Plex is down you can continue to request stuff. Next when you start typing in a title to request it will narrow down as you type the shows you might be looking for and hopefully display the exact one you’d like to request. As this occurs its accessing a cache of whats in the database to be searched for and what is already on Plex as well as a list of what’s on Netflix. Yes, you can see if what you’re requesting is on Netflix. Then you can see it as soon as you access your Netflix account however who needs Netflix when you’ve got Plex! Once the show… Read More »Requests Explained

Hello everyone, As you may have noticed recently there have been errors playing back media with errors related to connection to the server. This was entirely on the server end and you have nothing to worry about. A special thanks to both our team member jattrockz and user MomLamb for bringing this to my attention. It seems that during some routine cleanup, certain python modules critical to remote transcoding were removed. This meant that the servers thought everything was working fine and sent commands to start processing which never got anything going and then continued to do so in a loop. All is well now, but please do continue to alert me to any issues you encounter.

Hello everyone, Recently I have been noticing some issues with our CouchPotato installation and rather than try and resurrect it I decided to install and configure Radarr the Movie fork/version of Sonarr. It’s taken some decent work to configure just right because it’s so versatile but I believe I’ve got everything sorted out and it is beautiful. I’ve already been able to find more than I’ve ever been able to and in quality worthy of Plex. The integration of the various newznab services is very efficient and the configuration enables for deep fine tuning. Using this new software we are able to easily set profiles to match the media to and cut off points as to where the file will no longer be monitored for newer/better versions. Radarr also integrates (beta) with requests and has been tested somewhat to ensure functionality. Not that Radarr is still in development so glitches may occur however so far so good and I’m very impressed. Please be sure as usual to report any issues. Enjoy! The LightSpeed Team

Hey everyone, Recently I discovered that some critical settings in CouchPotato had been reset for some reason. These settings included the location of stored media and the details to access the various indexers to search for media. As a result, movies submitted lets say via requests would not find any results as it did not have the information to search for them in the first place. Then it didn’t know where to put it, finally it wasn’t renaming/moving them. This has all been fixed and everything is now catching up with requests and pending acquisitions. Secondly, as part of my weekly maintenance I have fine tuned some settings relating to how requests index what we already have and if it’s been located and downloaded already so it can decide if it will accept the request, or if it’s a duplicate for example it will reject it. I believe what was causing requests to crash so often previously was the fact that every 24 hours or less for some cases, requests would query Sonarr, CouchPotato and Plex databases and compare them to the last result then update as necessary. Because of the sheer size of the databases and the amount of… Read More »Delay in Movie Processing (Fixed) and Optimization

Hello everyone, Seems we can’t catch a break. Basically what happened was the maintenance performed last night went very well and quickly however a recent change interfered with the restoration of the Plex Media Server databases. To avoid data loss such as play progress we moved the database and removed the old one. When Plex re-analyzed the media it pointed to where the codecs were on another version of Plex Media Server and when it couldn’t find them and went to download the correct ones it would fail as these codecs were no longer available for download. See the following link to Plex.tv here. So it seems that once you go past a certain point in versions you can’t really retrieve the necessary codecs and our last backed up versions of these codecs are incompatible with our current Plex version. What does this mean for you? The load balancing script we use is currently not compatible with the newer versions of Plex Media Server so we’ll be running everything off the main server rather than all three for the time being. I’m not concerned that it won’t be able to handle things but it will be doing a lot alone… Read More »Changes to Plex Media Server – Mandatory Updates